Orders typically process within 2–3 business days. Shipping times vary by location, but most FolliFam members receive their hair within 5–7 business days. You will receive email updates along the way!
*This timeline does NOT apply to pre-orders, in which the timeframe will be specifically provided.*
Our goal is for every customer to be totally satisfied with their purchase 💛
If you are unsure about which texture to choose, please DM us on IG @thefolliclebrand or email us a photo (info@thefollicleproject) of your hair in natural light; Aliyah will provide her expert knowledge to ensure a perfect match!
Due to the nature of our products, all sales are final. However, if there is a defect or an error with your order, please contact us within 7 days of receipt, and we'll do our best to work with you to make it right.
Once an order is processed for shipping, we cannot make changes. Please double-check your texture and length selections before completing your purchase.
If you are unsure about which texture to choose, please DM us on IG @thefolliclebrand or email us a photo (info@thefollicleproject) of your hair in natural light; Aliyah will provide her expert knowledge to ensure a perfect match!
With proper care, our vetted raw human hair textures are designed to last 3-5yrs years.
Aliyah’s clients are constantly coming back for reinstalls with their same bundles, and Alyzae is still wearing units she’s had for five years!
Our hair is vetted for the long haul, not just the first install.
Definitely. Our hair is 100% human and can handle heat, just make sure you’re always using a good heat protectant to keep the curls/coils healthy.
However, we recommend keeping the FolliCurls and FolliCoils in their natural state. If you’re wanting that thick, fluffy, straight look, we recommend adding a FolliFlow texture (like Pressed Straight or Blow-Out Straight) to your collection instead. It’ll save you time and keep your curls perfect for the long haul!
Absolutely. It’s 100% human hair, so it can handle a color change just like your own.
We always recommend taking it to a professional to keep the texture and curl pattern healthy. If you’re planning to go super light or do something bold, just remember: treat it with love so it stays juicy and soft.
This really depends on which "Folli" collection you’re wearing! Since our textures range from effortless to high-touch, we’ve broken down the 'how-to' for each one in the Texture Considerations section right below.
Yes, girl! Get in the water and live your life. Our hair is 'lifestyle tested,' so it can definitely handle a vacation.
Just a pro-tip: don't let that salt or chlorine sit in there. As soon as you’re out, give it a good wash/condition, and detangle it immediately. Basically, treat it like your own hair after a beach day and you’ll be golden.
*For our FolliCoils collection, we do not recommend salt water and chlorine*
All hair is sold in its natural color (Natural Black) and can be lightened, bleached, and colored as desired!
Skill Level: Beginner Friendly. You can handle this.
Care & Products: Keep it light. Use a lightweight hair oil and a heat protectant. Don't over-saturate with heavy products; you want to keep that movement and "flow."
Necessities: Wide Tooth Comb, Satin Bonnet, Shower Brush
Wash: Every 2-3 weeks, or as desired. Subscribe to our youtube channel for full washing and styling tutorials!
Pro Tip: This texture is a "chameleon." It blends best with natural hair that has been blown out or silk-pressed.
All hair is sold in its natural color (Natural Black) and can be lightened, bleached, and colored as desired!
Skill Level: Intermediate. You’ll need to get comfortable with a spray bottle and a Denman brush.
Care & Products: Moisture is your best friend. You’ll need a good leave-in conditioner, mousse, and a curl-defining cream. We recommend "co-washing" (washing with conditioner) to keep the curls from drying out.
Wash: Every 1-2 weeks, or as desired. Subscribe to our youtube channel for full washing and styling tutorials!
Necessities: Denman Brush, Satin Bonnet, Shower Brush, Unbrush, Satin Scrunchie
Pro Tip: Don’t brush this hair while it’s dry, unless you want the gorgeous Diana Ross look! Detangle when it’s soaking wet and loaded with conditioner.
All hair is sold in its natural color (Natural Black) and can be lightened, bleached, and colored as desired!
Skill Level: Advanced/High-Touch. This texture requires the most love. It’s for the person who knows their way around a 4C routine and enjoys the ritual of hair care.
Care & Products: Think "Hydration." You’ll need thick, buttery creams and a high-quality spray bottle. Be prepared to section the hair during washes to prevent tangling at the roots.
Necessities: Denman Brush, Satin Bonnet, Shower Brush, Unbrush, Satin Scrunchie
Wash: This depends on how defined or voluminous you like your hair. It could range from every 3 days to every 2 weeks! Subscribe to our youtube channel for full washing and styling tutorials!
Pro Tip: These coils are rewarding but the most delicate. Treat them exactly like your natural crown- lots of water, lots of patience, and a satin bonnet every single night in a pineapple with a satin scrunchie!
